Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Duchify (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://duchify.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@duchify.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@duchify.com
Probably the lowest price for available in a lovely webstore!
lovely! just what i've been looking for
Mas tarde pruebo si sirve o no
recieved today, it's so nice! thank you so much
It is a good thing!
Good cleaner. Come quickly. Really cleans the air from dust. There are several modes of operation. At maximum power it works quietly, at a minimum absolutely silent
Item as described very fast shipping
nice quality for the money paid
So, I ordered with delivery from Russia, where it is written that they will bring within 7 days, in the end, a month passed and no promotion of the parcel. Contacted the store, he deleted everything because he sent me a slightly more expensive model with the sensor. Seller Thank you! Delivery in Russia is disgusting (DNS), so it's not surprising at all that they lose somewhere my parcel. If you plan to take, then take from China. My sister has a model with a button, so it is possible to compare. The model that came to me, it turned out to be slightly smaller (about 1 cm), work the same (noise identical), I also note that it has less filter (with (. After 4 days of use, dust has already accumulated on the filter, so it's worth taking!
Good price good delivery.... I'm happy.
nothing is missing. quality optimal. arrived within terms.
وصل بسرعة بحالة ممتازة جربته لمدة يوم واحد الجهاز هاديء و حجمه حليو.. انا طلبت الجهاز بدون الفلتر... افضل تطلبوهم سوى عشان الشحن المجاني
Super. Thank you manufacturer and store.
This webstore offers the best price for
Exact
Excellent product, very nice and arrived quickly.
второй день все работает. 3 скорости; ночная без подсветки. с синей ,с красной на максимуме. эффект есть, но убрать дым от курения нужно время. если дыма много , сначала надо малость проветрить, открыть окно. Затем очиститель ВСЕГО 4 ВТ
работает отлично. рекомендую!
Delivery 12 days. 3 Operating modes. The power supply is inside the unit. I do not know how about dust, but the smell of coureve removes perfectly. I'm happy with the purchase. Thank you
The store so helpful when I had a problem at post service here, and very friendly customer service. The Air Purifier looks so great & really easy to use. Good product! Thanks again
really nice
great quality! just perfect!
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
top
What you were looking for!!! Fast shipping! Recommend!